Shipping & Delivery

Yes, you can call our Customer Service Team at 0222-361-1555 to change your shipping method up until 1 day before the ship date, after which no further changes can be made.

Yes. Tracking number will be sent to you via e-mail.

Kindly refer to the details on your SO Confirmation. In the event of any changes, you will receive a 2nd SO confirmation for your reference.

Yes. For orders of stock products placed before 5pm (VNT), they will be shipped out on the next working day.

From our warehouse in Bac Ninh Province

It varies and depends, but usually it takes one or two days. For EPE customer, custom clearance lead time will added to that.

We can ship according to your preferred shipping method, you can provide us with your shipping account details.

If you prefer to use our shipping method, you can select a courier/forwarder from our drop down window list during your ordering process.

If you need to expedite a shipment, you can specify Express Service at the time of order.

However, please note that the availability of Express Service varies by product and order volume. Please confirm the service availability before placing an order.

Shipping documents (e.g. invoice/airway bill) will be provided by our logistics team after shipment, so you may use your AWB details for your tracking purpose.
* For local delivery in Vietnam, AWB may not be available.

Shipping charge is free. For EPE customer, custom clearance fee will be charged to customer.

Please contact Customer Service (remove team) at [email protected].